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Accessibility Statement

This is an accessibility statement for Folklincs
This accessibility statement relates to
This website is run by Folklincs
We want as many people as possible to be able to use this website. Our objective is to achieve a level where you can:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of this website may not be fully accessible to everyone. However, we are constantly working towards improving access and will seek to resolve any of the below that remain outstanding.

  • the text will not reflow in a single column when you change the size of the browser window
  • you cannot modify the line height or spacing of most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader
  • some of our online forms are difficult to navigate using just a keyboard
  • there’s a limit to how far you can magnify maps

Feedback & contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille contact the manager. We’ll consider your request and get back to you within 21 days. If you cannot view any map on our page/s please contact us via the online form or by email - details on our contacts page.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the administrator via our online contact form of by email - see our contacts page for information.

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible forenforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).  If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Contacting us by phone or visiting us in person.

Our offices have audio induction loops, or if you contact us before yourvisit we can arrange for a British Sign Language (BSL) interpreter. Contact us for more details

Technical information about this website's accessibility

We are committed to making its website accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions’

Non-Accessible Content

The content listed below is non-accessible for the following reasons

  • Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success
  • reader cannot access the information. This fails WCAG 2.1 success
  • criterion 1.1.1 (non-text content) We plan to add text alternatives for all images by September 2020
  • When we publish new content we’ll make sure our use of images meets accessibility standards.

Disproportionate Burdon

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions.We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment during the next 12 months.

Navigation and accessing information

It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content It’s not possible for users to change text size without some of the content overlapping. Interactive tools and transactions. Some of our interactive forms are difficult to navigate using a keyboard.  example, because some form controls are missing a ‘label’ tag.

Content not within the scope of the accessibility regulations

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services and forms published as Word documents. By September 2023, we plan to either fix these or replace them with accessible HTML pages.  The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards.

Live Video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations

What we are doing to improve accessibility

Our accessibility roadmap shows how and when we plan to improve accessibility on this website: In the first instance we will deploy software on our website to provide accessibility to the limit of available resources.  We request that any visitor to our website who finds difficulty with any aspect of the site contact us so that we can assess what further aids are necessary.

Preparation of this Accessibility Statement

This statement was prepared on 3 March 2023 It was last reviewed on 3 March 2023
This website was last tested on [3 March 2023].
The test was carried out by Folklincs. We tested a sample of pages representative of the site style and content

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